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Frequently Asked Questions
You should be able to find the answer to all your questions on this page, but if there's anything else you want to know then please don't hesitate to contact us.
About Us
About Our Service
About Your Essay
Worried About Plagiarism?
About Our Writers
About Our Guarantees
Ordering
Delivery and Payment
Customer Service
About Us
Q. Who are you?
We're the UK's leading supplier of custom written essays and dissertations. We were founded by James Lavoy and Martin Champion, and for the past 9 years we've been providing the industry's leading custom academic writing service. 24houressay.co.uk is part of AAR, the UK's leading academic research and writing company. From 2001 to 2005, we were based in Cornwall, England, but in 2005 we moved to London. For more information on our corporate history, please see our About Us page.
Q. How do I contact you?
You can e-mail us at enquiries@24houressay.co.uk and we'll get back to you within an hour (during working hours, which are 8am to 9pm every day, including Sundays). If you want to talk to us by phone, include your phone number in your e-mail and let us know a convenient time and we'll be happy to call you. You can also write to us at 26 York Street, London, W1U 6PZ, although please note that we don't accept orders by post.
Q. How can I be sure you're a British company?
There are many sites out there that claim to be British and to employ British writers, but many of them are lying, as you can see if you look up their website registration record at the Who Is database. Anyone can buy a .co.uk domain name, stick a Union Jack flag on their site and claim to be British, but it's impossible to fake your Who Is entry because the accurate registration of any domain name is a legal requirement. Look us up and you'll see that we're listed as British.
You can also tell that we're British because we have a British address, British phone numbers and a British bank account.
Please note that we're not claiming non-British sites are inherently bad, simply that when you're ordering an academic essay in English, you need a writer who is extremely fluent in the language, and many non-British sites offer you non-British writers whose work will not pass muster at a British university - that's why they lie about where they're based. We're a British site with British writers and all our work is technically flawless.
Q. What are your qualifications?
James Lavoy and Martin Champion, who founded AAR and 24houressay.co.uk, both have Masters degrees and both have considerable experience in the custom essay and dissertation writing industry. Our quality control staff all have Masters degrees.
Q. What experience do you have?
We've been providing our custom essay and dissertation writing service since 2000, and in that time we've written over 8,000 pieces of work, totalling more than 40 million words. We've worked hard to make sure that not only are our writers 100% equipped to handle your work, but that our customer service and customer care team can look after your needs at every step of the process.
We've gained considerable experience in these 9 years, but we're always learning and always looking for new ways to improve our service, so if there's anything you think we could do better please get in touch.
Q. What makes you different from other custom essay and dissertation writing companies?
We're convinced that, after 9 years in the business, we've developed a number of unique features that keep us ahead of all other sites. These include:
- We're STILL the only site that lets you see the work BEFORE you pay.
- We're STILL the only site that promises to get the first 500 words of your work to you within 24 hours.
- We're STILL the only site that sends you a FULL and INDEPENDENT anti-plagiarism report with every order.
- We're STILL the only site that sends you a copy of all the writer's notes, rough drafts and research materials.
- We're STILL the only site that guarantees you direct communication with your writer.
- We're STILL the only site that offers complete and unlimited amendments to your work.
We're STILL the only site that guarantees to completely destroy all our copies of your work, and to never ever re-sell or re-use any part of it in any way.
Of course we're always looking for ways to improve our service, so if there's something that you think we could improve, just get in touch.
Q. Can I really pay after you deliver the work to me?
Yes. We're 100% confident that you'll be pleased with the work that we provide, which is why we're happy to send it to you first. No-one else has such confidence in the work they provide, which is one of the reasons why over 2,000 students a year now trust us to deliver the work they need.
About Our Service
Q. How does this work?
It's simple. Go to our
Q. Why do you claim to be the best in the industry?
We base this claim on two factors: the quality of our product and the quality of our customer care. In terms of our product, we're confident you won't find a better custom essay writing service anywhere on the internet, and we're happy to put our money where our mouth is by letting you see your work before you pay. No other company does this, because no other company is so careful when it hires its writers, putting them through a number of tests and keeping them on their toes with regular spec exams. Beyond the quality of our essays, we also believe our customer care focus is unparalleled in the industry, allowing us to dedicate a significant part of our resources to making sure that you, the customer, are looked after at every stage from placing your order to receiving your work..
Q. What do you offer over other custom essay providers?
We're the only site that lets you pay after you see the work. We're the only site that sends you a copy of a completely independent and comprehensive anti-plagiarism report. We're the only site that sends you a copy of all the writer's notes, rough drafts and research materials. We're the only site that sends you a 500 to 1,000-word sample within 24 hours of your order being placed. We're the only site that lets you talk to your writer by phone, e-mail or chat. We're the only site that guarantees your confidentiality and promises never to re-use or re-sell your work in any way. We're the only site that offers you unlimited free amendments after delivery. We're the only site that manages to keep prices low by cutting out the middle man. And we're continually working to improve our service so that we can offer you an even better deal.
Q. What topics do you write on?
We cover a wide range of topics, including Business, Economics, Management, Accounting, Law, Psychology, English, English Literature, Architecture, Design, Art, Art History, Philosophy, Geography, Industrial Relations, Nursing, Education, Theology, History, Advertising, Media Studies, Computer Sciences, Cultural Studies, Social Sciences, Social Work, Film Studies, Music, Sports Science, Illustration, Creative Writing and many others. The only subjects we don't currently cover are Physics, Chemistry, Biology and Maths.
Q. Can you write just a specific section of my work?
Yes. Many people come to us for help with a specific section of their dissertation, and our Dissertation Writing Service allows you to order just certain sections, e.g. literature review or results analysis. Our writers can also work with you to make sure that the section we provide fits seamlessly with the rest of the dissertation.
Q. I've already written my work - can you rewrite it for me?
Yes. People often ask us for help in this area, and we always find that our writers are able to make useful changes to both the content and structure of the work. In virtually every case, these changes move the work up at least one clear grade, e.g. from 2:2 to 2:1, if not further.
Q. Is it legal to buy an essay or dissertation?
Yes, it's 100% legal. There are no grey areas. What you choose to do with the work after you receive it from us is up to you, and we make no claim on copyright, so once you receive the work, we destroy our copies and you can do anything with it, as if you wrote it yourself.
Q. Is your service completely confidential?
Yes. We've worked hard to prove that there's no way anyone could ever know that you've ordered an essay or dissertation from us. When your order is complete, we delete all our copies of your work, leaving you with the only copy. We also delete all copies of e-mails etc. between you, us and the writer. Furthermore, we're the only service that's developed a system of ordering and paying that means you don't have to give out any personal information.
Q. Is the work that you provide for me available anywhere else?
No. We guarantee that the work we send you is completely original and unique, and has been researched and written from scratch, just for you, by one of our highly qualified writers. Some custom essay sites simply take essays from an 'essay bank' on the internet, but these essays are easily found by anti-plagiarism tools and, for you, are virtually worthless. All our work is custom written, and once your order is complete and we've destroyed our copies, you are the only person in the world who has that work.
Q. What happens to the work after you've sent it to me?
It's up to you! We destroy our copies, so you're the only one who has the work. We make no claim on the copyright, so it's totally your choice. You can even publish it in a book under your own name!
About Your Essay
Q. Will the work be completely unique and original?
Yes. The work will be researched and written from scratch by our writer, and will be 100% original. It will pass any anti-plagiarism test.
Q. What sources will the writer use?
The writer will use academic sources, principally books but with a healthy and proportionate number of academic journals. If there are certain texts that you specifically want the writer to include, please let us know and we'll be happy to get that done for you.
Q. How many references will the writer use?
A typical 2,500 word essay would usually have between 8 and 15 references. A typical 15,000 word dissertation would usually have between 20 and 30. We're happy to stick to a certain number or limit, so just let us know. Most other sites pad out their work with huge sections of direct quotes, but we're the only custom essay writing service that guarantees your work will be made up of no more than 5% references, and that these will be properly cited.
Q. What format do you use for referencing?
Whatever format you want! It's very important that you know what format your college or university uses, because when you submit your work they may take marks away if you have used the wrong referencing format, and this is one of the most common mistakes that students make, so let us know. For more information on referencing formats, see the article and free templates in our handy guide to academic referencing.
Q. Will the work have a bibliography?
Of course! While some sites include the bibliography in the word count (which makes your essay too short, as universities don't count it), we add the bibliography at the end for free. Again, let us know what format you want us to use.
Q. Will the work have an appendix?
If you want an appendix, just let us know and we'll provide an accurate, relevant and properly referenced appendix for free. Otherwise, it's up to the writer to decide whether it would be appropriate. For shorter essays, it's rare (though not unheard of) for an appendix to be necessary. For longer work and dissertations, an appendix is common. You can of course discuss your appendix-related requirements with your writer at any time.
Q. What if the work needs images?
If the work needs images, they will be included for free. We normally leave it up to the writer to decide what, if any, images should be included, but we make sure that they are properly referenced. If you specifically want images, or there are certain images that you're keen on having included, just let us or the writer know and it'll be done for you. From technical illustrations to examples of artistic movements, we've got it covered.
Q. Can the writer carry out qualitative or quantitative research, e.g. a questionnaire?
Yes. You can specify any research that you want carried out, and the writer will do all the work. Our writers are all experienced in this area, and know how to design, implement and analyse the results of any independent research. This is something that you should discuss with your writer, so he knows exactly what you want.
Q. Can I see the writer's notes and rough work?
Yes. We're the only site that sends you a copy of all the writer's notes, rough work and research material for free. Other sites don't do this, because in many cases their writers don't make notes or carry out research. We believe, however, that you might find it useful to see how the essay was written and what research the writer carried out.
Q. What if I need a Powerpoint presentation?
That's fine, we can provide one for you. If the presentation is based on a piece of work we're writing for you, it can usually be added for free. If you want a presentation written and put together from scratch, there will be a small charge of £30 per 12 slides. The work will be delivered to you as a Powerpoint file, ready for you to open and press play. For more information, see our special section on presentations.
Q. What can I do with the work I order from you?
You can do anything you like with it. We don't encourage you to submit the work as your own, but you are free to do that if you wish and the work will certainly gain a top mark and pass any plagiarism test.
Q. Will the work use British or American spelling?
We're a British service with British writers, so all our work uses British spelling. We can convert any piece to American spelling, however, so just let us know if you want this done.
Worried About Plagiarism?
Q. What is plagiarism?
Plagiarism is the use of someone else's words without giving them credit. For example, if you copied a paragraph from a book, put it in your essay and pretended that you wrote it, that would be plagiarism. Universities are very much against plagiarism because the academic world needs to know where ideas and thoughts come from.
You're right to be worried about plagiarism because many custom essay writing sites stuff their work with plagiarism. This is why some sites are ridiculously cheap, since it takes their 'writers' only a few seconds to copy and paste work from different sources. While this might mean you can get an essay for around £5 per page, that essay will be completely useless to you, and you're much better off investing just a little more to get a completely original essay from us that is guaranteed to be free of plagiarism.
For more information on plagiarism, please take a look at our Plagiarism Guide.
Q. Will the work you send me have any plagiarism?
No. Not ever. All sites claim to be free of plagiarism, but we're one of the few that have genuinely never been found to have even a hint of plagiarism in any of their work. We have a series of safeguards in place to make sure that plagiarism stays out of our work: first, we only employ qualified academic writers who understand the importance of avoiding plagiarism; second, we make sure our writers know that we operate a 'one strike and you're out' rule, which means they would lose their job instantly if we found any plagiarism in their work; third, we put every piece of work through an independent plagiarism detection system (without leaving 'fingerprints' on the work) before sending it to you, and we send a copy of the results of that test to you along with the work; finally, we have a £2,000 No Plagiarism guarantee, which means that if you find any plagiarism in a piece of work ordered from us, we'll give you £2,000.
We've never had a case of plagiarism in any of our work, but we're continually improving our safeguards and we never relax our efforts to guarantee you peace of mind.
Q. How can I be sure there's no plagiarism in the work?
We've been running our essay writing service since 2001 and we've never had a case of plagiarism. We guarantee that there won't be even a hint of it in any work ordered from us, and we have a £2,000 No Plagiarism guarantee that means you get £2,000 if you find any plagiarism in the work.
We also have APE (Automated Plagiarism Examiner), our state of the art in-house anti-plagiarism system that provides three layers of defence - in other words, at least two layers more than other sites. We have a whole section covering APE, so we won't go into it in detail here, but remember - we spent many years, and a lot of money, developing such a strong system, and we don't hire it or rent it out to anyone else.
Plus, the anti-plagiarism report that we send you is completely independent and comprehensive, but don't just take our word for it - you can check for yourself! The first thing you can do is read through the work. Plagiarism usually sticks out, because it involves the use of sections by different writers. Secondly, randomly select lines from the work and paste them into Google. If there's plagiarism from the internet, it will show up here. To make sure, put the work in quotation marks, e.g. "like this", which limits Google to finding the exact phrase that you're looking for. Third, you can use anti-plagiarism systems such as Turnitin, but you should be careful to choose the option that means Turnitin doesn't store a copy of your work, because you may subsequently have to pass the essay through Turnitin again in as part of your hand-in procedure.
WARNING: be extremely careful of so-called 'plagiarism detectors' such as Viper. These are often free, but they are not what they claim to be! These sites are set up to fool you into submitting your work to them. They then keep a copy of your work and attempt to sell it to other students. We have added our voice to a number of campaigns aimed at getting such sites closed down. Until we succeed, we recommend that when scanning for plagiarism you only use Turnitin or another reputable site, preferably one that has been recommended to you by a teacher. Again, if you have any questions on this subject, don't hesitate to contact your teacher or send us a message.
Our Essay Tips section also has an article covering the dangers of academic plagiarism.
About Our Writers
Q. Who are your writers?
Our 500+ writers are all UK-educated Masters graduates, with degrees from UK universities such as Oxford, Cambridge and UCL. We believe this makes our writers the most experienced and talented group of custom essay writers in the industry.
Q. Can I contact my writer directly?
Yes. You don't have to contact your writer if you don't want to, but we offer this facility. When you place your order, we'll give you the name and e-mail address of the writer who has been assigned your work. You are then free to contact that writer and arrange to talk by e-mail, phone or chat, and all our writers are happy to do this. Remember: your writer is an expert on your subject, so any specific questions or requests should be sent to him rather than to us, since he will better understand what you want and will be able to ask you the relevant questions.
If you don't choose to contact your writer, he will send any questions he has to us and we will pass them on to you.
Q. What qualifications will my writer have?
Your writer will have a Masters degree in a relevant subject. For example, we would never get a writer whose degree is in English Literature to write a Psychology essay. Additionally, many of our writers have extra qualifications, and they will be happy to tell you about these if you ask them.
Q. How do you select your writers?
We recruit new writers through personal recommendations made by our existing writers. We believe this is the best method of ensuring that our quality level remains high, and it's a system that has worked extremely well for us over the years. Once a writer has been recommended, we talk to them and if we're happy with them, we give them a number of test essays to write. If they pass those test essays, we allow them to become one of our writers, although we regularly give then secret test essays to keep them on their toes.
Q. Can I become one of your writers?
Sorry, at the moment we aren't recruiting new writers through our website. We only recruit new writers through personal recommendation from our existing writers. While you may feel this is unfair, we have found it's by far the best way to ensure that the quality level of our writer pool remains high.
6. Ordering
Q. What guarantees do you offer?
We offer a range of guarantees covering all aspects of our service. For full details. please see our Guarantees page.
Q. How does your £2,000 No Plagiarism guarantee work?
It's simple. If you find even a hint of plagiarism in any work ordered from us, we will give you £2,000. We've never had to pay this out because we've never had a case of plagiarism in our work, but by making this promise we are legally obliged to pay out if a case of plagiarism ever occurs.
Q. Do you guarantee to get the work finished on time?
Yes. We understand that if the work arrives late, it's often useless. We make sure the work will arrive on or before the deadline that you specify when you order. If it's even a minute late, we'll give the work to you for free!
Q. Who judges whether or not the work is written to a high enough standard?
The first judge is our writer, who only sends us the work when he's 100% happy with it. Second, we have a dedicated in-house quality control team who all have experience in academic marking, and they only send the work on to you if they're completely satisfied. Of course you are then free to judge for yourself, and we fully believe that you would be able to tell if we sent you work that was below standard.
Q. What happens if I want changes made after the work is delivered to me?
We pride ourselves on making sure the work is top quality when it's sent to you, but we also offer free unlimited amendments after delivery. This means that if there's anything you want changed, the writer will do this within 24 hours.
Q. What happens if I pay but then I decide that I want my money back?
We offer a 100% No Argument money back guarantee. Obviously we would like to address any concerns you have with the work, e.g. through our unlimited amendments policy, but in the unlikely event that you're not happy, we'll refund your entire payment.
Ordering
Q. How does the ordering process work?
Go to our order page and use our secure form to enter the details of the work that you want. Before you order, you will be told how much the work will cost. Within 30 minutes (during working hours), one of our admin staff will have assigned your work to a relevant writer and will send you an e-mail confirming the details of your order and giving your the contact details of your writer, which means you have the option of getting in touch with him. You will also be given the contact details of our customer care team, in case you have any questions at any stage. No payment is due until after you receive the work, which will be on or before the deadline that you specify when you order.
Q. What do you do when you receive my order?
One of our admin team checks that you've included all the important information, such as the word count and deadline, and then assigns the work to the relevant writer. You will be informed by e-mail within 30 minutes of the writer's contact details.
Q. Do you ever refuse an order?
We reserve the right to refuse any work that we believe in some way contravenes the law, or incites other to contravene the law, or that involves the promotion of offensive ideologies. For example, we would refuse to provide an essay encouraging intolerance or violence.
Q. Do you ever drop an order once you've accepted it?
No. Once we've sent you an e-mail confirming your order and giving you the writer's contact details, we've made a firm commitment to write your work for you, and we won't go back on that.
Q. How can I be certain that the work I order will arrive on time?
We understand the importance of getting the work to you on time, so we promise that if the work's even a minute late we'll give it to you for free. In fact, we aim to get work to you at least one day early, and since the beginning of 2008 none of our 3,000+ orders has been sent out late.
Q. What if I want to change an aspect of my order after I've placed it?
No problem, but please let the writer or us know as soon as possible.
Q. How and when do I pay?
You only pay after we've sent you the work. Payment can then be made by debit / credit card, direct bank deposit or at any shop where you see the Paypoint sign. International customers are welcome to pay by Western Union.
Q. Are you the only company that lets me see the work before I pay?
Yes.
Q. What if the work is late?
We're so confident of getting the work to you on time that we promise if it's even one minute late, we'll give it to you for free. Put simply, we're never late.
Q. Do you accept international orders?
Yes. There are a few exceptions: we can't currently take orders from North Korea, Iraq, Syria, Colombia, Belarus, Nigeria or Egypt. This is because international money laundering regulations make it very difficult for us to accept payment from these countries. We hope this situation changes soon, but in the meantime we must unfortunately turn down orders from these locations.
Delivery and Payment
Q. WIll I definitely get the work on time?
Yes. If we're even a minute late, we'll give you the work for free.
Q. When do I pay for the work?
You pay for the work after we've delivered it to you.
Q. How do I pay?
You can pay in a number of ways.
- We accept all the major debit or credit cards via a secure WU https processor.
- We also accept payment by direct bank deposit, either at a branch or using online banking. The advantage for you is that you don't have to give out any of your details.
- We're also the only site that lets you pay at any UK shop where you see the Paypoint sign. This means you can pay where you top-up your mobile phone. You don't have to tell the person at the cash desk who you're paying or what you're paying for, you simply ask for a 360 Money Voucher and then let us now the code on that voucher. If you're worried about someone finding out that you've ordered from us, you might prefer to use this payment method.
- We also accept Western Union payments from international customers. Please note that at present we do not accept Moneygram payments.
Q. Are there any hidden charges?
No. The price you are given on this website is the price you pay.
Q. I Do you e-mail the work to me?
Yes. We send the work to you as a .doc Word text file, although we're happy to send it in any other format, so just let us know.
Q. What format will the work be in?
The work will be in .doc Word format, although we can use a different format if you prefer. The work will be in Arial 12 point font with single line spacing, left justified.
Q. Do you offer discounts for multiple or large orders?
Yes. Let us know the nature of your order and we'll offer you an extremely competitive discount. These discounts are worked out on a case by case basis, but typically involve up to 33% being taken off the overall price.
Customer Service
Q. How can I get in touch with you?
You can e-mail us at enquiries@24houressay.co.uk. If you'd rather speak to someone on the phone, send us an e-mail with your name, phone number and a convenient time to talk and one of our admin staff will call you, so you don't even have to pay for the call! You can also write to us at the address given at the bottom of every page. Carrier pigeons are welcome at the same address, and will be fed and watered before being returned to you.
Q. What is your postal address?
Please see the bottom of every page, including this one, for our London postal address. Please note that it can take a week or so for you to receive a reply to a postal enquiry.
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